Despite the fact that this isn't the mainaspect to distinguish a reliable shared website hosting provider from a bad one or a reseller from an actual supplier, having the option to call and speak with a live person is an indicator that you are not working with a one-person company and that you can reach someone every time you're looking for help. The telephone support for website hosting services may range from common to dedicated, thus the issues that can be resolved through a phone call differ based on the company. In the general case, these issues are more basic and feature billing or first level technical issues since more complex tasks generally need a support ticket where both you and the sysadmins can follow the proceedings with a given issue. However, being able to call your provider can save you lots of time and efforts for the multitude of small issues that will eventually show up when you manage your web hosting account.

Phone Support in Shared Website Hosting

If you decide to acquire one of our Linux shared website hosting packages, you will be able to get hold of our customer support team via phone for 14 hours a day. We will help you select the proper package for your sites since we realize that it is better to discuss these matters with a live person. If you already own an account, we can assist you with your sales/billing questions as well as general matters, even with some technical matters which don't need a long time or escalation to a system administrator since it'll be more convenient to open a ticket for time-consuming problems and have the entire correspondence in one place. We have telephone numbers in the United States, Great Britain and Australia, so you will be able to call the one you prefer and talk to our agents.

Phone Support in Semi-dedicated Hosting

We provide live telephone support 14 hrs a day as a part of the support services for each semi-dedicated server plan that we provide. Since some issues are more difficult and time-consuming, you'll have to open a ticket if you come across such a problem, still for all your general, billing or minor tech issues you can always phone us and we will assist you quickly in order to save you the time you will have to spend on opening a support ticket. Even if you don't have an account yet, you're able to find out if you can host your sites on our state-of-the-art cloud platform or you'll be able to get any other general information about our semi-dedicated solutions. We now have local phone numbers in the United States, the UK and Australia plus a global number, therefore you can call the one which is closer to your region.