There are a handful of ways to touch base with the web hosting company whose services you’re using, but the one that you will invariably find regardless of which company you choose is a trouble ticket system. This is the easiest method of correspondence for a variety of reasons. In case no technical support team member is available at the moment and they’re all busy, a phone call may not be replied to, but a ticket will invariably hit home. On top of that, you can copy ‘n’ paste extensive bits of info without the need to worry about typographical mistakes, and in case a particular issue needs more time to be sorted out or a number of responses must be exchanged, all the info will be in one and the same location, so either party can always see the comments supplied by the other one. The negative side of using tickets to touch base with your web hosting provider is that they are typically separate from the hosting platform, which means that if you have to supply info or to adhere to guidelines, you will need to use no less than two different admin interfaces and this number may rise if you desire to administer multiple domain names. Moreover, many web hosting companies respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst awaiting a reply.

Integrated Ticketing System in Shared Website Hosting

The ticketing system that we are using for our Linux shared website hosting packages isn’t separate from the hosting account. It’s included in our full-featured Hepsia hosting Control Panel and you’ll be able to access it at any specific moment with only a few clicks, without the need to log out of your account. The ticketing system features a quick-search box, which will help you track down practically any trouble ticket that you have posted in the past, if required. Besides, you can read knowledge base articles that belong to different problem categories, which you can choose, so you can find out how to solve a given problem before you actually post a ticket. The ticket response time is maximum 1 hour, so you can obtain prompt assistance at any specific moment and if our technical support staff recommends that you should do something within your hosting account, you can do it immediately without signing out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting packages, was designed with the idea that you should be able to manage everything related to your account from one single location and the support tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you’ve got an enquiry or experience a complication, you can get in touch with our technical support staff members straight away without needing to sign in to some other interface. You can search through your website files or check different account settings whilst submitting a new ticket or reading the response to an older one. In case you’ve got tons of tickets and you would like to find a particular one, you can use the clever search box, which is available in the Help section. We guarantee that you’ll receive a response within the hour irrespective of the essence of your question or problem.