24/7 Customer Support in Shared Website Hosting
All of our Linux shared website hosting packages offer you 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring for our website hosting services before you make a purchase or you are an existing customer and you have a question or some difficulty, you can contact us anytime, which includes holidays and weekends. We have numerous channels to get in touch with us - a couple of phone lines around the globe for your convenience and live chat support for pre-sales, billing and basic questions; emails and support tickets for more complex issues or any troubles that need additional time to investigate and take care of. In contrast to various other web hosting providers, our trouble tickets have a guaranteed max reply time of only one hour, so regardless of what the trouble is, it will be resolved in a timely manner and you won't waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how important it is to get quick help, especially if your website is not running as it should be for whatever reason. Our Linux semi-dedicated hosting packages come with 24/7 customer and tech support, so in case something comes up, you're able to use a number of ways to get in touch with us - telephone line with a few local numbers globally, live chat, e-mail messages and tickets. The first two options are for pre-sales, billing and basic issues, which means that in case you don't have an account yet, for example, you'll be able to receive extra info for our solutions, or we will assist you with less demanding technical matters. The second two options are for strictly tech problems or anything that is more time-consuming since it is much easier to follow the correspondence between you and our support crew. The warranted max reply time for them is only 1 hour, the typical one - 15-20 min, so you will not have to wait for an entire day to receive assistance as you may have to do when using the services of various other providers.
24/7 Customer Support in Dedicated Hosting
With a one-hour maximum answer time guarantee, you will get prompt support when you obtain a dedicated server from our company. Our customer and technical support crews are online 24/7/365, as a result every time you open a ticket through your billing account or you send an email about any issue with the server or the pre-installed software on it whatever the time of the day, you will receive a response within one hour, even during holidays. Our ticketing system is the perfect option if the issue involved requires more time to be solved or in case it should be sent to our administrators, because it is a lot easier to track the communication sent on both sides. For common, sales and billing issues/inquiries, you will be able to phone us or talk to a live agent using our chat service. In case you include the Managed Services upgrade to the server plan, our administrators can also support you with third-party software installation and troubleshooting and similarly to the regular support, this service is available 24/7 as well.