If you’re a site owner, a problem could always occur and it does not automatically have to be associated with the hosting service. For instance, something may go wrong when you bring an application up to date or some crucial data might be edited or erased unintendedly. No matter what the essence of the problem may be, you will have to get in touch with the support staff and request them to recover a backup or to assist you in resolving the problem that you’re struggling with. How fast they’ll do this will predetermine the amount of time that your sites will be inaccessible. For specific websites like community portals or online stores, a lengthened downtime too often equals losing customers and money. That being said, it is vital to use the services of a web hosting company that offers not only a very good support service, but also a fast one.

One-Hour Response Guarantee in Shared Website Hosting

Our guaranteed maximum reaction time for any client support ticket that you open or any email that you write is just sixty minutes, even if you contact us on weekends and public holidays. Whatever the nature of your query or problem might be, we’ll lend you a hand instantaneously and will give you the needed info to troubleshoot any problem with your sites. The actual response time commonly does not exceed fifteen-twenty minutes, so you can just forget about waiting for hours to get a problem sorted out or even worse – waiting around one whole day only to obtain an answer that more info is required whilst nothing’s resolved. We’ll assist you at once just because we are aware of how costly time can be in the dynamic Internet realm. The 60-minute reply guarantee applies to any billing or technical query that you may have connected to our Linux shared website hosting packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you open a trouble ticket via your web hosting Control Panel or write an email related to your semi-dedicated server, you’ll get a reply within less than one hour. You can touch base with us whenever you need in regards to billing, technical or general matters and considering the fact that we are on duty 365 days a year, you will always receive support without any delay. Based on the particular question or issue, we will supply you with more details, fix the obstacle if it’s been caused by something within our reach or tell you what actions to take if you need to configure a certain setting for a software application that we do not have access to. You can just forget about waiting for an entire day for each single reply. As it is, in most cases we answer tickets and emails within twenty to twenty five minutes max.