Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • In the Web Hosting Control Panel you can find a comprehensive Help Center section featuring a multitude of how–to articles and frequently asked questions. They are answered by our support team of experienced technicians. Simply fill in your question and our smart system will return the best possible answer.

  • Top quality support service

  • Educational Videos

  • For those of you who want to learn how to sort out a typically experienced problem by watching an instructional video, we have added a collection of video tutorials to our Web Hosting Control Panel. All the video lessons are short and simple to comprehend. They offer you step–by–step presentations of different site management tasks.

  • Intuitive help center

  • A Sixty–Minute Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24–7 customer care service and feature a 1–hour support ticket response time guarantee. Our knowledgeable customer service technicians will be available 7 days a week and will sort out any issue that you may stumble upon within maximum 1 hour after the customer support ticket submission. Normally, a reply will be provided to you in less than 20 minutes.