Technical Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Guarantee

  • All your assistance requests will be responded to in maximum 60 minutes after the trouble ticket or email was received. If your issue requires further assistance from an admin, we will direct the trouble ticket or the e–mail to the person in charge, in a timely manner then leave a comment to let you know that more time will be required for arriving at the optimal solution. If you make use of the Administration Services package, all of the server management tasks included there will be performed whenever you choose.

  • Top quality support service

  • A Topflight Help Desk Support Service

  • Our tech support staff will be at your disposal round–the–clock if you require assistance working with our Web Hosting Control Panel or with any of the apps that we preinstall for you on the dedicated hosting server. What is more if you require assistance handling all the regular administration tasks on your dedicated web hosting server, you can take a glance at the Administration Services package, which includes backup hard drive space, weekly OS updates, software installation and troubleshooting services, server monitoring and rebooting services, etcetera.

  • Intuitive help center

  • An Intuitive Help Section

  • We have equipped the Web Hosting Control Panel with a fully detailed knowledge base, which includes in–depth explanations of its features and functions. Furthermore, we have shot detailed video tutorials that will further disclose to you how to carry out a particular task or troubleshoot a commonly experienced problem. The instructional articles and the video tutorials are readily reachable from each Web Hosting Control Panel section via the Videos and Help buttons in the upper right corner.