A 99.9% Server Uptime
We have built our shared website hosting platform using reliable hardware and significantly customized software. Our system administrators have installed a customized version of SELinux on our machines in order to guarantee optimal protection and reliability. We have set up several denial–of–service protection appliances in addition to highly effective firewalls to make sure our network is impregnable and secure.
All Linux shared website hosting packages packages include a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
Along with our cloud hosting platform, we’ve also set up our own internal network in each one of our datacenters. Everything is based on top–class hardware elements furnished by Juniper. What’s more, on each router, we have installed a firewall with a complex algorithm in an effort to sieve all questionable requests.
Hence, in all our datacenters – in our USA datacenter, in our United Kingdom datacenter, in our datacenter Finland, in our Eastern Europe datacenter and in our Australian datacenter, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all web hosting services in each datacenter.
A 30–Day Money–Back Guarantee
Just like with any other service, if it is your hard–earned money on the line, you can’t feel really secure. For this reason, with all our cloud hosting packages we offer a 30–day money–back guarantee. In case you do not feel pleased with our service or if you want to use a more robust hosting solution, like a Linux VPS packages or even a Linux dedicated servers hosting packages – we’ll give you your money back in full, without any obscure costs or return charges.
24/7 Technical Support
In the event that you own a web hosting company, your tech engineers are of principal importance. That’s why we have attentively gathered a highly capable group of tech support engineers, each with lots of years of practice behind his back. With their help, our company offers 24x7 support with all our web hosting plans.
And not just that, we offer a 1–hour response time guarantee. All technical support tickets are responded to within an hour and our average support ticket response time is less than 20 minutes!